Shipping Policy

Below you will find information relating to SHOP21 Delivery and Shipping

 

UK Customer Delivery

We always dispatch customer orders as quickly as is possible. Most orders are dispatched by Royal Mail recorded post on the day of the order, or if the postman has already collected the day's orders then it will dispatch the next working day. So all postal orders are normally received by our customers within 48 hours of their order being placed, although frequently they do receive it the day after they have placed the order. Customers who need their products sooner OR who have ordered a product that is too heavy for the post and select courier as the delivery option can expect their orders the following day so long as they place the order before 1:00 pm. The post is currently charged at £4.99 and next day Courier is charged at £15.00


European Union (EU) Delivery & Purchasing

European customers orders are also dispatched immediately/on the same day they have ordered unless the postman has already collected in which case they are prioritised for dispatch the following day. EU orders are sent by Royal Mail International Signed for service and include tracking. Our EU customers receive their orders within 3 to 7 working days, averaging 4/5 working days for postal orders and 2 to 5 working days for courier orders. The post is currently charged at £6.99 and Courier is charged at £27.85

 

Tax-Free (EU)

If you are a European Union based business with a valid VAT registration number then you can purchase from us at the ECG intra-community delivery VAT rate of zero per cent (0%). To qualify for this 0% rate customers must be:

1) Based in an EU country that is outside of the UK

2) Be VAT registered in an EU country outside of the UK

3) The delivery address must be to an EU country outside of the UK

 

International Customer Purchasing and Delivery

Our International customers can also select post or courier for orders, with post currently at £9.99 and courier at £45.00. How long it will take depends on which country we are shipping to, but its always as fast as is possible.

 

Tax-Free (International)

We have been servicing customers around the Globe for over 15 years now and can securely and efficiently fulfil orders to pretty much anywhere including BFPO. If you are an international customer you can purchase from SHOP21 excluding the VAT charge of 20%. Contact us with your requirements to discuss this further.